Frequently Asked Questions

Cashelio is a comprehensive fintech platform offering multiple financial services including P2P loans, digital wallets, virtual cards, escrow services, savings (Ajo), payment processing, credit scoring, and business analytics. We help individuals and businesses manage money, make payments, access credit, and grow wealth.

Yes, absolutely. We use bank-grade security with 256-bit SSL encryption, two-factor authentication, biometric login, and PCI DSS compliance. Your funds are protected by escrow accounts, and we never share your data without consent. We're also regulated by the Central Bank of Nigeria and follow international security standards.

We currently operate in Nigeria, Ghana, Kenya, South Africa, and Tanzania. We are rapidly expanding across Africa and plan to add more countries in 2025. You can use our services if you are a resident of these countries with valid ID.

Download the Cashelio app from Google Play or App Store, or visit our website. Click "Sign Up" and provide your phone number, email, and basic information. Verify your phone/email, then complete KYC by uploading a valid ID (National ID, Passport, or Driver's License). Verification typically takes 5-10 minutes.

No, creating a Cashelio account is completely free. We only charge small transaction fees when you use specific services like payments, loans, or currency exchange. All fees are clearly displayed before you confirm any transaction.

Yes! We offer business accounts with features like payment processing, invoicing, analytics dashboards, team cards, and API access. Business accounts come with higher transaction limits, dedicated support, and business-specific products like Credit Scoring API and Payment Gateway integration.