Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy complies with Nigeria Data Protection Regulation (NDPR) and international standards.
We collect several types of information: (a) Personal Information: name, email, phone number, date of birth, address, and government-issued ID for verification. (b) Financial Information: bank account details, transaction history, payment card information, and credit history. (c) Technical Information: IP address, device information, browser type, operating system, and usage data. (d) Location Information: with your permission, we may collect location data. (e) Communications: customer support conversations, feedback, and survey responses.
We collect information through: (a) Direct provision when you register, verify your identity, or use our services. (b) Automated technologies including cookies, web beacons, and analytics tools. (c) Third parties such as credit bureaus, identity verification services, payment processors, and business partners. (d) Public sources including government databases and public records where permitted by law.
We use your information to: (a) Provide and improve our services. (b) Process transactions and send transaction notifications. (c) Verify your identity and prevent fraud. (d) Comply with legal and regulatory requirements including KYC/AML laws. (e) Send service updates, security alerts, and support messages. (f) Market our services (with your consent). (g) Analyze usage patterns to improve user experience. (h) Resolve disputes and enforce our agreements. (i) Detect and prevent fraud, money laundering, and illegal activities.
We may share your information with: (a) Service providers who help us operate our platform (payment processors, cloud hosting, analytics). (b) Financial institutions and payment networks necessary for transactions. (c) Credit bureaus for credit reporting and scoring. (d) Law enforcement, regulators, and government authorities when required by law. (e) Business partners with your consent. (f) Professional advisors (lawyers, accountants, auditors). (g) Potential acquirers in case of merger, acquisition, or sale. We do NOT sell your personal information to third parties for marketing purposes.
We implement industry-standard security measures including: (a) 256-bit SSL encryption for data transmission. (b) Encrypted storage of sensitive data at rest. (c) Two-factor authentication and biometric security options. (d) Regular security audits and penetration testing. (e) Employee access controls and training. (f) PCI DSS compliance for payment card data. (g) Incident response and data breach protocols. However, no system is completely secure, and we cannot guarantee absolute security.
We retain your information for as long as: (a) Your account is active. (b) Necessary to provide services. (c) Required by law (typically 7 years for financial records). (d) Needed to resolve disputes or enforce agreements. After the retention period, we securely delete or anonymize your data. You may request deletion of your account, but we may retain certain information as required by law.
Depending on your jurisdiction, you may have rights to: (a) Access your personal information. (b) Correct inaccurate data. (c) Request deletion of your data (subject to legal requirements). (d) Object to processing of your data. (e) Restrict or withdraw consent for certain uses. (f) Data portability. (g) Opt out of marketing communications. (h) Lodge a complaint with a data protection authority. To exercise these rights, contact privacy@cashelio.com.
We use cookies and similar technologies to: (a) Remember your preferences. (b) Analyze website traffic and usage. (c) Personalize content and ads. (d) Provide social media features. (e) Detect and prevent fraud. You can control cookies through your browser settings. Disabling cookies may affect functionality. We use both session cookies (deleted when you close your browser) and persistent cookies (stored on your device).
Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies. Examples include: payment processors (Paystack, Flutterwave), analytics providers (Google Analytics), customer support tools (Intercom), and identity verification services.
If you access Cashelio from outside Nigeria, your information may be transferred to and processed in Nigeria or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements.
Cashelio is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we learn we have collected information from a minor, we will delete it immediately. Parents or guardians who believe we have collected information from a minor should contact us at privacy@cashelio.com.
With your consent, we may send promotional emails, SMS, or push notifications about our services, new features, and special offers. You can opt out at any time by: (a) Clicking "Unsubscribe" in emails. (b) Replying STOP to SMS messages. (c) Adjusting notification settings in the app. (d) Contacting privacy@cashelio.com. You will still receive transactional messages (receipts, security alerts) even if you opt out of marketing.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of Cashelio after changes constitute acceptance of the updated policy.
We have appointed a Data Protection Officer (DPO) to oversee our privacy practices and ensure compliance with data protection laws. You can contact our DPO at: dpo@cashelio.com or Cashelio Technologies Limited, Attn: Data Protection Officer, 42 Montgomery Road, Yaba, Lagos, Nigeria.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: privacy@cashelio.com, call +234 800 CASHELIO, or write to Cashelio Technologies Limited, Privacy Team, 42 Montgomery Road, Yaba, Lagos, Nigeria. We will respond to your inquiry within 30 days.
By using Cashelio, you acknowledge that you have read and understood this Privacy Policy. This policy was last updated on March 15, 2025 and is effective immediately.